Visitors are admitted to the Museum at the hours and under the conditions stated below.
The Museum reserves the right to refuse admission to the Museum to any person, or to require a person already admitted to leave the Museum, whose conduct or presence is considered by a responsible officer of the Museum to be causing or liable to cause annoyance to the public, or to endanger or be liable to endanger the public or Museum exhibits, or to be otherwise undesirable.
The leaders or organisers of private parties may be required to divide their parties into groups which are small enough to avoid inconvenience to other visitors.
All children under the age of 13 must be accompanied at all times by their parent/guardian/carers.
Hours of opening
Except as indicated below, the Museum is open to visitors from 10am until 4.30pm Monday – Saturday and 12.30 – 4.30 on Sundays from the 1st April to the 30th September.
The Museum is not open on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
All visitors are required to have left the Museum by the appropriate closing time; visitors may therefore be asked to leave the galleries before the time at which the Museum itself closes.
The museum reserves the right to close all or part of the Museum at any time without prior notice in the interests of security or for other reasons. If it is necessary to close the Museum temporarily during the hours when it is otherwise open, visitors may be prevented from leaving the Museum, in the interest of safety, or security.
There is parking in the square around the museum site. This parking is restricted to 2 hours. There are short stay and long stay car parks throughout the town.
Suitable clothing should be worn at all times by visitors; dress should not cause annoyance to other visitors or be liable to cause damage to the exhibits, or to be otherwise undesirable; clothing should not be a hindrance to the wearer or others in case of evacuation of the Museum. Shoes should be worn at all times within the Museum.
In the case of fire or terrorist activities the responsible officers employed by the Museum will give where possible, ample warning of danger and take action to evacuate all visitors as quickly as possible, visitors are requested to give those officers every co-operation in the interest of the safety of themselves and others, proceeding as directed to safety.
Bags and parcels
The museum reserves the right to refuse to allow any bag, case, parcel etc or an article of an obnoxious nature to be brought into the Museum, or to require the person in charge of any bag, case, parcel, etc to submit it for inspection either before it is, or after it has been, brought into the Museum. All bags, cases, parcels and umbrellas may be lodged at the Front Reception. No bag, case, parcel etc may be left unattended anywhere in the Museum. The museum reserves the right to deal with any unattended object in such manner as seems to them best, and will accept no liability for damage which may be caused in consequence.
Visitors may deposit hats, coats, umbrellas and small hand luggage at the Front Reception. The museum reserves the right to refuse to accept any individual item or class of item.
The museum will accept no responsibility for any loss or damage sustained by items deposited at the Front Reception, other than loss or damage caused by the negligence of museum staff.
Visitors may not touch the objects on exhibition unless specifically authorised to do so by the Head of the Department concerned.
All artefacts in the National Army Museum are protected by copyright.
Photography is permitted within the Museum.
Sketching with pencil or crayon is permitted in the Exhibition Galleries. The use of Indian ink is prohibited; other wet materials (water colour, oils, pen and ink other than Indian ink), modelling clay, etc, may only be used if permission is obtained in advance in writing from the Keeper of the Department concerned.
Activities at the Museum
There is usually a charge to attend activities held at the museum. Large parties may be refused admission to lectures etc. unless prior arrangements have been made with the Museum staff.
The museum will not accept liability for any claim arising from the cancellation of a previously advertised lecture, activity, etc.
Smoking is prohibited in all public areas within the Museum building.
Food and drink
The consumption of food and drink by visitors is prohibited within the Museum.
Guide, Hearing and other assistance dogs are welcome throughout the Museum. Dogs may be brought into the museum at the discretion of the staff working on reception.
The audible playing of radios, tape recorders, musical instruments, etc within the Museum buildings, or within the Forecourt is prohibited, unless specifically required in connection with ceremonies or for education, research or curatorial purposes.
Hand-propelled wheelchairs (lightweight) are available on loan free of charge from Reception. Visitors own hand-propelled wheelchairs and pushchairs are admitted to the Museum on condition that care is taken to avoid collision with objects on exhibition and with the fabric of the building. Visitors with wheelchairs may use the lifts.
Mechanically- or electrically-propelled wheelchairs may be admitted at the discretion of a responsible officer of the Museum. Should the number of wheelchairs cause concern to the Museum Management due to overcrowding or obstruction, access may be restricted without notice.
Responsible officers of the Museum who will identify themselves as such are authorised by the museum to require compliance with these regulations.